Repair, service, installation and sale
the climate equipment and solar systems
in Montenegro. LLC "OS GROUP"
Warranty liabilities are liabilities which a company undertakes for working capacity of the delivered equipment during particular period of time.
Total warranty period for climate equipment depends on its class. It can generally vary from 1 to 7 years for various brands of air conditioners and other equipment.
An absolute warranty for climate equipment of all brands is provided during 1 year upon sales. The further warranty period for climate equipment is prorogated in case of up-to-date technical service maintenance.
In case of defects contact our Company and notify about the incident. In answer to Your appeal we will send a technician to conduct diagnostics. In case a technical failure has NOT been caused by below-specified circumstances, our Company will conduct repair works at our expense.
1. The failure has been caused by acts of nature (lightning, fire, flood etc.) or events occurred through no fault of equipment but involved its damage (power line surges);
2. The mishandling of the device (operation beyond the set temperatures for such air conditioner, breach of regulations specified in the operational manual, foreign object and liquid damage);
3. The climate equipment has been installed with violation of rules and safety requirements (if the installation has been executed by outresourced specialists);
4. The equipment repair has been performed by outresources specialists.
It’s recommended to order equipment along with installation, in such a case our Company takes full responsibility for its working capacity except for cases described above. It is necessary to read the operational manual before you start using an air conditioner or other climate system.